Hi Since we updated Tobii Studio to version 1.2.30 the program regularly freezes following a command (e.g. ''show track status'', ''start recording'') After a  delay of about 10-15 seconds the required process starts. If however, you give any other command during this delay, the program crashes permanently (i.e. does not respond anymore, and ...

Hello Matteo,To upgrade Tobii Studio, uninstall the old version from the control panel using Add or Remove Programs. Run the installer for the new version and follow the instructions. This has to be done on any computer you wish to run Tobii Studio or the Remote Logger on. You do not need to uninstall the Remote logger separately, it is removed ...